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Now Hiring | Customer Service Representative

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Bone Dry Roofing, Inc. is now hiring for a customer service representative in our scheduling department. This person will report to the Customer Service Manager. Your position will require you to answer phone calls from customers and schedule appointments for sales teams to meet with customers for desired appointment types.

Bone Dry Roofing has been in business since 1989 and now serves customers through 12 offices across 6 states. This is a full type position out of our company headquarters in Indianapolis.

Job Duties and Responsibilities:

  • Answer all incoming calls from customers and answer questions in professional manor.
  • Schedule appointments for each sales person within designated sales region
  • Set expectation for customer that we will need attic access, the customer needs to be home at time of appointment and provide customer approximate time needed for each appointment.
  • Return all calls by the end of each business day.
  • Enter customer information into SCEO

Skills needed to succeed:

  • Exceptional communication skills-Ability to multi-task-Highly organized

Additional tasks for customer service team:

  • Make scheduled follow up calls each day to proposals over 30 days
  • Write Thank You cards for completed jobs
  • Make calls to past customers and inform of referral program and multiple trade divisions.
  • Work to achieve upgrades on roof proposal when scheduling jobs
  • Ask customer if they received a proposal for the masonry, attic insulation or interior repair work the sales person noted on the roof proposal.
  • Coordinate with customer service manager to cover front desk phone as needed.

Skills:

  • Excellent Verbal Communication Skills
  • Able to multi-task
  • Highly organized
  • Computer Literacy

Education:

  • High School Diploma
  • 1 year experience

Qualified applicants should send cover letter and resume to Roofus@Bonedry.com or fill out an application at the office located at 4825 W. 79th St, Indianapolis 46268

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10% OFF Any Repair*

*Can not be combined with any other offer or prior estimates and projects. Single family residential homes only. Not valid on insurance claims.

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Customers Served

PROUD TO SERVE OUR LOCAL COMMUNITIES

Our team members live and work in the communities we serve, understanding the unique needs faced by the area’s residents. As members of the community ourselves, we are not just service providers; we are neighbors dedicated to improving the comfort, safety, and security of your home.

118,000

AND COUNTING

HOMES SERVED

7,459

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GOOGLE REVIEWS

Start My Quote
★★★★★
Always responsive, on time and complete projects when they say they will.
Tom Morrison
★★★★★
Great experience from start to finish. John was very knowledgeable and the crew was very professional. They kept me updated throughout the process with photos and text messages.
Melanie Erman
★★★★★
I was very pleased with the gutter/ downspout job completed by Pete and his team. The guys were efficient and professional. I highly recommend Bone Dry Roofing.
Jessica Carter
★★★★★
cool guys who are easy to work with and talk to. recommend.
E Ritt.
★★★★★
This company goes above and beyond in my opinion, and the costumer service is superb. I had a leaking roof with a scheduled core cut. One week prior to the scheduled appointment, the roof failed and a..
Karrie Stoner